SHIPPING & RETURNS
Patio Wise is dedicated to providing our customers with top quality products and service at an unmatched level with the guarantee to meet quality expectations.
All orders are processed within 24-48 hours of placement. If you wish to cancel your order, please do so within the first 24 hours of placement by simply submitting a request to service@patiowise.com
Cancellation of an order, which has already been processed, prepared for shipping, in transit, or shipped, is subject to shipping charges.
Return Policy
Returns are accepted within 30 days of delivery. Item(s) must be:
-
In its original, undamaged condition
-
In its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original
-
Personalized items cannot be returned
We’ll initiate your refund when we receive your item(s) at our Return Center. Generally, refunds take 5-7 days but may take up to 2 weeks.
​
Damaged Items
Occasionally, a product will be damaged in transit, or there may be a manufacturer’s product defect. Please contact service@patiowise.com with information regarding your damaged item and we will work with you to ensure a timely and satisfying solution.
Shipping Policy
Free shipping on all U.S orders.